Under the direction of the Service Manager, the Service & Parts Representative provides assistance to customers by scheduling and billing service repairs, selling truck parts and accessories and resolving customer inquiries and problems in accordance with company policies and procedures.
Greet customers to determine parts and/or service needs.
Schedule service repairs; monitor job schedule and status of progress by maintaining current knowledge of job times, job pricing and flat rates.
Provide accurate and timely information regarding the status of open orders to customers and technicians.
Process all service repair orders and assist with warranty inquiries; coordinate timely paperwork processing.
Process parts orders for Outside Parts Sales Executives, Service Department and customers using numerical parts records, location files, technical and product bulletins and catalogs; bill customers according to procedures.
Administer customer returns.
Address and resolve customer inquiries, problems and complaints regarding products, services, billing, etc.
Assist in loading company vehicles as needed.
All other job duties as assigned.
Requires High School diploma or equivalent.
Two (2) or more years of related heavy-duty truck experience desirable.
Intermediate computer skills in Microsoft and Google applications.
Excellent customer service and communication skills essential.
Basic computer skills are preferred.
Valid driver's license required; CDL required, or ability to obtain.
Dependable and reliable attendance required.
JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Enthusiastic Shows intense and eager enjoyment and interest
Team Player Works well as a member of a group
Self-Starter Inspired to perform without outside help
High School or GED or better.
2 years: Service Advisor / Writer &/or Parts Counter